Shipping & Delivery Policy

At Jack’s Build & Trade, we offer convenient delivery across South Africa, as well as in-store collection from our George branch.

Delivery Across South Africa

We deliver online orders to addresses throughout South Africa.

Delivery availability, delivery charges and estimated delivery times may vary depending on:

• Delivery location
• Size and weight of the order
• Product type
• Courier or transport requirements
• Stock availability

The applicable delivery cost will be calculated and displayed during checkout where available.

For larger, heavier or specialised orders, additional delivery arrangements may be required. Our team may contact you after your order has been placed to confirm delivery details and any applicable additional charges.

Delivery Processing

Orders are processed once payment has been confirmed.

Orders are generally dispatched once all products in the order are available. Processing times may vary depending on product availability and the size or nature of the order.

Please note that delivery times are estimates and may be affected by courier delays, public holidays, adverse weather, remote delivery areas or circumstances outside of our control.

In-Store Collection

You can also place your order online and select Pickup in Store at checkout.

Once your order has been processed and is ready, we will notify you that it is available for collection.

Please wait for your “Ready for Collection” confirmation before coming to the store.

Collection Location

Jack's Build & Trade
21 Saffier Crescent
George, Western Cape, 6529
South Africa

Collection Hours

Monday – Friday: 07:30 – 17:00
Saturday: 08:00 – 13:00
Sunday & Public Holidays: Closed

Delivery Address

Please ensure that the delivery address and contact details provided at checkout are correct.

Customers may be contacted by our team or the appointed courier regarding delivery arrangements.

Once an order has been dispatched, the customer may receive tracking or delivery information where available.

Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or you receive an incorrect product, please contact us as soon as possible after delivery.

Please retain the packaging and any relevant documentation or photographs, as these may be required to assist with the investigation and resolution of the issue.

Contact Details

Email: quotes@jacksgeorge.co.za
Phone: 087 821 7641
WhatsApp: 066 535 9157